Location Finder Troubleshooting

Is the location finder not working? Try some of the tips listed below

  • Make sure you are using a modern browser (e.g., Internet Explorer 9 and higher, Firefox, Chrome, Opera, Safari)
  • Make sure location services are enabled on your browser or mobile device
  • Don't overlook your browser's prompt for permission to send your location
  • Make sure JavaScript is enabled in your browser (Javascript is enabled in Firefox by default)
  • If you're on a company network, there may be network restrictions in place; try from another device, from home, or at a library
  • Use a different browser
  • Reboot your computer
  • Use a different internet connection
  • Use a different computer (preferably on a different internet connection)
  • Use a smartphone that does not need WiFi to connect to the internet (i.e., with a 3G, 4G, or LTE connection)
  • Restart your internet router and your cable/DSL modem (or if you use dial-up services such as AOL, disconnect and then re-connect to the internet)
  • If you are using a wireless connection, try using a wired internet connection
  • Make sure you are not using a proxy server

How to enable location services in Google Chrome

  • Click on the Chrome Menu Button in the upper right corner of the browser
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  • Click on Settings

  • Click on the Settings tab on the far left and scroll down until you see Show Advanced Settings link. Click on the link
  • Scroll down to the Privacy section and click on Content Settings
  • In the modal window, scroll down to the Location section and click either Allow all sites to track your physical location or Ask when a site tries to track your physical location and then click Done

How to enable location services in Firefox

Right click on the page. Click on View Page Info



Click on the Permissions tab



Under Access Your Location, select Always Ask or Allow


 

How to enable location services in Internet Explorer

Click on the Gear icon to open the tools menu



Click on Internet Options



Click on the Privacy tab



Make sure "Never allow websites to request your physical location" is NOT checked

How to enable JavaScript in Google Chrome

Click on the Chrome Menu Button in the upper right corner of the browser



Click on Settings



Click on the Settings tab on the far left and scroll down until you see Show Advanced Settings link. Click on the link



Scroll down to the Privacy section and click on Content Settings



In the modal window, scroll down to the JavaScript section and click Allow all sites to run JavaScript and then click Done

How to enable JavaScript in Internet Explorer

Click the Options button in the upper right hand corner of the browser



Select Internet Options from the dropdown



Click on the Security tab on the Internet Options pop-up



On the Security tab under Security level for this zone click the Custom Level button



Scroll down to the Scripting section and make sure the fields for Active Scripting and Scripting of Java Applets are both set to Enable . Then click OK