New England, We Are Here to Serve You
Our local operations remain fully open and actively serving customers. While our local offices are closed to walk-in traffic, our teams—including your local drivers, service technicians, support teams, and managers—continue to work in the same communities they proudly serve every day.
We truly apologize for any confusion this change may have caused. We also know some customers have recently experienced longer phone wait times, and we truly appreciate your patience. To make things easier, especially during high-demand periods, here are a few helpful tips:
We remain deeply committed to our communities and are here to ensure you stay safe, warm, and informed. Thank you for your continued trust.
Frequently Asked Questions
Our local offices remain fully open and actively serving local customers. All Maine, New Hampshire, and Vermont offices are closed only for walk-in traffic.
Despite the shift to reducing walk-in traffic, customers continue to receive full service in all areas. This change is designed to make things easier and more consistent for our customers across North America. By streamlining how we work behind the scenes, we can provide faster service, clearer communication, and a more seamless experience, no matter where you are.
Superior continues to operate local hubs throughout the state and remains deeply rooted in the communities we serve.
Our customer service teams remain the same, right in the same communities they proudly serve. The same managers, drivers, service technicians, trucks, and support teams are still delivering fuel and serving customers in their communities.
We recognize that some callers have experienced longer-than-usual wait times through the regional 800 number, and we sincerely apologize for that inconvenience. We understand how frustrating delays can be. Customers in New England are serviced within our New England-based call centers, with representatives throughout Maine, New Hampshire and Vermont. This dedicated customer service model has existed for several years.
We are experiencing unusually heavy call volumes due to high demand. We encourage customers to take advantage of our convenient self-service tools, available 24/7 through the mySuperior online portal or mobile app. These platforms offer fast, easy access to account management, payments, and delivery requests. For non-emergency needs, they are often the most efficient option.
For customers in areas with limited internet or those who prefer offline service, support remains available by phone or mail. Our local and toll-free numbers, including 1-855-804-FUEL (3835), remain active.
Customers who typically call per delivery can request deliveries through their mySuperior account.
Automatic Delivery customers do not need to call. Deliveries are scheduled using a personalized system that factors in real-time usage, weather, and delivery routes.
Will Call customers: Our mySuperior portal provides 24/7 access to request a delivery, with no wait time. Alternatively, our teams are available by phone, with standard lead times depending on the season.
Deliveries remain on schedule, with timing based on regional conditions, such as weather and standard lead times.
In the event of an emergency—such as seeing, hearing, or smelling gas—customers should immediately call 1-855-804-FUEL. This emergency line is staffed 24/7, 365 days a year. Do not use email or the online portal for emergencies. Safety is our top priority.
