Automatic Propane Delivery: Reliable & Worry-Free
Your comfort and peace of mind are what matter most to us. We understand that changes in how your propane is delivered can raise questions—and we’re here to make things simple. This page is designed to answer your most common concerns, share clear information, and reassure you that our recent service improvements are all about your needs first.
Whether you’re curious about delivery timing, tank levels, or what to expect during the winter months, you’ll find straightforward answers below. And if you ever need more help, our friendly team is just a call or message away. Thank you for trusting us to keep your home warm and fueled—today and always.
Life’s busy—propane shouldn’t be something you have to think about!
What’s Changed?
In the past, deliveries were scheduled using a “one size fits all” approach—based on predicted consumption and/or tank monitor readings. Now, we’ve introduced a personalized, predictive system that automatically schedules deliveries based on your actual usage, weather, and delivery time.
You no longer need to monitor your tank or call at a specific percentage—our system ensures you never run out, even if your gauge looks lower than you’re used to.
FAQs about Automatic Delivery
We understand it can feel unsettling not to have a fixed date. Rest assured—we’re constantly monitoring your tank levels to keep your home warm and your business running. This system is designed for efficiency and safety, so you’re always in good hands. If you ever feel your tank is getting too low, just give us a call—we’ll double-check and make sure everything is on track.
It means your delivery schedule adapts to your needs. For example, if cold weather is coming, a delivery originally planned for 10 days out might move up to 7. Or, if you’re away on vacation, a delivery might be pushed back to avoid unnecessary service. It’s all about making the timing work best for your unique needs.
• No More Manual Monitoring: No need to check your tank or call at a specific fill level.
• Fewer Calls, More Confidence: The system handles timing, reducing stress.
• Lower Fees: Fewer deliveries mean less disruption and lower transportation costs.
• Peace of Mind: Your propane needs are managed proactively.
• Dynamic Scheduling: Based on your actual usage and weather.
• Continuous Supply: Always replenished without lifting a finger.
Our priority is keeping your propane flowing. We’ll schedule your delivery when it’s needed. Want to check your tank level? You can do this anytime, just log-in to mySuperior
If the truck didn’t stop, your tank is still at a safe level and will have a future delivery when it is needed. Sometimes, we deliver early when it makes sense—like ahead of busy winter months. Either way, we’re monitoring your tank and will deliver before it gets low.
Each customer’s usage and tank level are unique. Even if your neighbor received a delivery, your tank may still be at a safe level. Your delivery is scheduled based on your specific needs.
Sometimes, we deliver earlier than expected due to weather predictions, seasonal changes, or logistical factors. This ensures you’re always topped up before it becomes urgent.
Our system takes weather patterns into account and prioritizes deliveries before any risk of running out. If a storm is coming and your tank needs topping off, you’ll be prioritized.
If your delivery was rerouted, it’s because your tank is still at a safe level. You’re still on our radar and will receive your delivery before it becomes critical.
If you’re concerned, call us. Our Customer Experience team is here to answer any additional questions and help.
Please contact us to discuss your situation and work with you to ensure your home or business is serviced when you need it.
If your tank is running low, we’ll verify your reading and flag your account as a priority. Our system is designed to prevent runouts using real-time data.
While we can’t always provide a specific date, your situation is taken seriously. If you’re at risk, we’ll escalate to get you one.
We do everything possible to prevent this. If it happens, call us immediately—we’ll make you our top priority. In some cases, we’ll need to perform a leak check for safety, which means someone must be home when the technician arrives.
We use your estimated percentage, usage history and other factors to estimate when you’ll need a delivery. If you do call, having your current tank percentage and any changes to usage (i.e., new appliances, etc.) helps the accuracy of this. If you’re at risk, we’ll prioritize you.
If you are on automatic delivery, you no longer need to call us—your deliveries will be scheduled automatically based on your usage and tank monitoring.
If you are on call-to-deliver, you will still need to contact us when you need a fill. These requests follow standard lead times, which can vary by season and other factors.
If you have a mix of automatic and call-to-deliver tanks, consider switching all to automatic delivery for a worry-free experience. You can make this change anytime through the customer portal or by calling our team.
When setting up a new account, we’ll assess when your initial delivery is needed. For example, if you moved into a home with a full tank, you may not need an immediate delivery. If you have a new tank installed, we’ll schedule a delivery as part of your start-up process.
We’re here for you 24/7. If you ever experience an emergency—such as a propane leak, loss of heat, or urgent delivery need—please call our toll-free number at 1-855-804-FUEL (3835). Our dedicated team is available around the clock to keep you safe and comfortable.
Your Propane, On Your Schedule
Log in to your Customer Portal at mySuperior anytime to see your tank level estimates, and access helpful insights. If something looks off, let us know—we’ll make it right. Our portal is open 24/7, giving you the freedom to manage your account whenever it’s convenient. Your comfort and confidence are our priority.